Bharath Reddy Baddam. NLP-Driven Omni-Channel Routing: Automating Enterprise Case Resolution with Einstein AI. Int J Intell Syst Appl Eng [Internet]. 2024 Dec. 31 [cited 2026 Aug. 16];12(23s):4372 -. Available from: https://mail.ijisae.org/index.php/IJISAE/article/view/8343