ANU ARORA. Leveraging AIOps in ServiceNow for Achieving Operational Efficiency: A Framework for Intelligent IT Operations. International Journal of Intelligent Systems and Applications in Engineering, [S. l.], v. 14, n. 1s, p. 2266–2270, 2026. Disponível em: https://mail.ijisae.org/index.php/IJISAE/article/view/8518. Acesso em: 11 oct. 2026.